Cancellation Policy

Last updated: 26/02/2025

1. Order Cancellation

• Before Shipment: Customers may cancel their order without any charges before the order has been shipped. To cancel, please contact our customer service team promptly atsupportcare@netnawatech.store

• After Shipment: If the order has already been shipped, cancellation is not possible. However, customers may return the product in accordance with our Refund Policy.

2. Digital Products

Orders for digital products, such as software downloads or digital subscriptions, are non-cancellable and non-refundable once the order is confirmed, due to the immediate access and nature of the product.

3. Customized Products

Orders for customized or personalized items cannot be canceled once production has begun.

4. Subscription Services

• Trial Period: If a trial period is offered, customers can cancel their subscription during this period without any charges.

• Post-Trial Period: Cancellations after the trial period will take effect at the end of the current billing cycle. No partial refunds will be provided for cancellations made mid-cycle.

5. How to Cancel an Order

To cancel an order, please contact our customer service team at:

• Email: supportcare@netnawatech.store

Provide your order number and the reason for cancellation. Our team will assist you through the process.

6. Refunds

For eligible cancellations, refunds will be processed to the original method of payment within 4-5 days of approval.

7. Changes to This Policy

NetNawa Technologies reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically for any updates.

For any questions or concerns regarding this policy, please contact us at supportcare@netnawatech.store